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Conflict Management

Code Cours
2223-FGES-MGT-EN-2002
  1. Accueil
  2. Cours
  3. Conflict Management
Établissement
Faculté de Gestion, Economie & Sciences Licences
Langue d'enseignement
Français, Anglais
Ce cours apparaît dans les formation(s) suivante(s)
Responsable(s)
Karen Witzleben
Période
S4

Présentation

Prérequis

B1+ English level

Objectifs

Conflicts are impossible to avoid due to different characters, opinions, interests, needs, and cultures….. However, in many situations we act as if nothing happened, trying to avoid or ignore them or we are on the defensive and tackle the conflict in a destructive way, making things worse. In a company this attitude is financially and humanly very costly because unresolved conflicts take up a lot of energy and time. For this reason, it is important to develop your own conflict management and communication skills.

Présentation

Lecture - Background knowledge about conflict management



  • Definition, conflict opportunities, symptoms, origins, classification, conflict dynamics, aggravation, escalation levels


Sessions



  • Session 1 - Analysis of personal conflict strategies (personality types, TKI, drama triangle, Havard concept, solution finding strategies)

  • Session 2 - Addressing conflict (Addressing conflicts constructively : non-violent communication)

  • Session 3 - Listening skills and structure of a conflict talk (Receiving negative feedback, “Johari-model”, active listening skills, rephrasing, reframing, conflict styles, structure of a conflict talk)

  • Session 4 - Assessment (Individual conflict talks)

Modalités

Modalités d'enseignement

Travaux dirigés

Évaluation

Ressources

Bibliographie

Marshall B. Rosenberg, Nonviolent Communication : A language of Life, 2003, PuddleDancer Press

Ressources Internet