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Conflict Management

Code Cours
2223-FGES-MGT-EN-2002
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  3. Conflict Management
Establishment
Faculté de Gestion, Economie & Sciences Licences
Language of instruction
French, English
This course occurs in the following program(s)
Training officer(s)
Karen Witzleben
Period
S4

Présentation

Prerequisite

B1 level in English

Goal

  • Be able to analyze and classify conflicts (nature of conflict)

  • Analyze your own personal behavior/ reactions when confronted with a conflict (conflict-resolution strategies)

  • Identify and tackle conflicts in a constructive way (resolving differences)

  • Conflict development (mechanism)

  • How to deal with different characters/ personalities throughout a conflict

  • How to react when confronted with negative feedback

  • How to deal with your own emotions when facing a hostile person (confrontational communication)

Presentation

  1. Self-analysis

  2. “Conflict” definition and conflict typology (symptoms and origins)

  3. Conflict opportunities

  4. Conflict dynamism

  5. Personality types

  6. Tackle conflicts constructively

  7. Identification with conflict partner/opponent

  8. How to react if confronted with criticism (active listening skills)

  9. conflict styles

  10. Havard concept –finding the best solution

  11. conflict resolution talk

Modalités

Forms of instruction

Travaux dirigés

Evaluation

Ressources

Bibliography

Marshall B. Rosenberg, Nonviolent Communication : A language of Life, 2003, PuddleDancer Press

Internet resources