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Intercultural Communication & Management

Code Cours
2324-RIZOMM-INFCO-EN-4001
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Établissement
Faculté de Gestion, Economie & Sciences Masters
Langue d'enseignement
Français, Anglais
Ce cours apparaît dans les formation(s) suivante(s)
Master International Management - Crédits ECTS:
Responsable(s)
Heide Hartmann
Période
S1

Présentation

Prérequis

Upper intermediate level of English. A first experience in the corporate world is desirable.

Objectifs

Increase awareness of, identify, understand and manage issues characterizing interactions between individuals and individuals and organizations related to different underlying cultural paradigms, thus becoming more mindful and effective in dealing with individuals from different cultural backgrounds.



LEARNING OUTCOMES- At the end of the course, students will be able to:



  • Understand the complexity of cultural diversity management within a global context

  • Situate themselves within a diversity framework and reflect on the implications in their personal and professional life

  • Communicate effectively in cross-cultural contexts and facilitate understanding between individuals of different cultural backgrounds

  • Apply and reconcile different management styles across cultures

  • Apply logical, critical and creative thinking to facilitate the resolution of management issues related to different cultural backgrounds

  • Assess the values of the organizations they work in

Présentation

1: What is culture and what are potential obstacles to cross-cultural communication


2: The importance of non-verbal communication and how to deal with cultural adaptation


3: The influence of value systems on cross-cultural interactions and Hofstede’s model (including corporate culture)


4: Trompenaars’s concepts (including corporate culture)


5: Trompenaar’s dilemma reconciliation theory


6: Written continuous control in class exam


7: Debriefing of Michelin case and the Globe project


8: Diversity + inclusion and trustbuilding in cultures


9: Debriefing of Silvio Napoli case and Molinsky’s global dexterity model


10: Bennett’s developmental model of intercultural sensitivity

Modalités

Modalités d'enseignement

Interactive lectures: 30h

OVERALL TEACHING: 30h

Personal work:60h

OVERALL Student workload: 90h

ASSESSMENT

  • Individual tests: 60
  • Group project: 40
  • TOTAL: 100
Évaluation
Contrôle continu : coeff. 1

Ressources

Bibliographie

<strong>Recommended readings:</strong>|| Intercultural models and concepts|| <ul> <li>Hall, ET: The hidden dimension, Anchor Books Editions, 1990</li> <li>Hofstede, G.: Cultures and organizations, Profile books, 2003</li> <li>Trompenaars/Hampden-Turner: Riding the waves of culture, McGraw Hill, 1988</li> </ul> Intercultural management|| <ul> <li>Steers, Nardon, Sanchez-Runde: Management across cultures, Cambridge university press, 2013</li> <li>Thomas, David and Inkson, Kerr: Cultural intelligence, Berrett-Koehler publishers, 2009</li> <li>Trompenaars/Hampden-Turner: Managing People across cultures, Capstone publishing, 2004</li> </ul>