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Our Degree Programs
Establishment
Language of instruction
English
Teaching content
NEGOTIATION
Training officer(s)
JM.LEON PEREZ
Stakeholder(s)
JM.LEON PEREZ
Présentation
Goal
At the end of the course, the student should be able to:
- Understand the concept of healthy workplaces and the role of conflict management for improving employee well-being;
- Understand the levels of analysis of conflict management techniques;
- Demonstrate competency in the basic elements of think critically, solve problems, and make decisions;
- Define, engage in, and develop effective conflict management techniques at different levels of analysis.
- Understand the concept of healthy workplaces and the role of conflict management for improving employee well-being;
- Understand the levels of analysis of conflict management techniques;
- Demonstrate competency in the basic elements of think critically, solve problems, and make decisions;
- Define, engage in, and develop effective conflict management techniques at different levels of analysis.
Presentation
1. Introduction
2. Conflict management and employee well-being at interpersonal level: emotions and skills
3. Conflict management and employee well-being at group level: problem solving and constructive controversy
4. Conflict management and employee well-being at organizational level: work environment and dispute resolution systems
2. Conflict management and employee well-being at interpersonal level: emotions and skills
3. Conflict management and employee well-being at group level: problem solving and constructive controversy
4. Conflict management and employee well-being at organizational level: work environment and dispute resolution systems
Modalités
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Présentiel | |||
| Cours interactif | 16,00 | In-class seminars with magistral lectures, role-play activities, and case studies. | |
| Autoformation | |||
| Lecture du manuel de référence | 24,00 | ||
| Overall student workload | 40,00 | ||
Evaluation
Ressources
Bibliography
•Van Kleef, G. A., & Côté, S. (2018). Emotional Dynamics in Conflict and Negotiation: Individual, Dyadic, and Group Processes. Annual Review of Organizational Psychology and Organizational Behavior, 5, 437-464. -
Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. -
•Dean Tjosvold, Alfred S.H. Wong, and Nancy Yi Feng Chen (2014). Constructively Managing Conflicts in Organizations. Annual Revie -
Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for relationships, groups, and organizations. Routledge. -
•Dean Tjosvold, Alfred S.H. Wong, and Nancy Yi Feng Chen (2014). Constructively Managing Conflicts in Organizations. Annual Revie -