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Establishment
Language of instruction
English
Teaching content
OPERATIONS MANAGEMENT
Training officer(s)
D.NEWLANDS
Stakeholder(s)
David NEWLANDS
Présentation
Prerequisite
Statistics & Probability distributions. Awareness of lean an advantage.
Goal
At the end of the course, the student should be able to:
- Understand the main philosophical issues of quality management, (AOL-3C)
- Use the role of quantitative models that enable individual companies to operate cohesively as a single business, (AOL-3A)
- Understand 'rubbish in-rubbish out' and the need for precise measurement (AOL-3A)
- Understand how philosophical and quantitative models enable the company to set up and maintain world class processes (AOL-1B)
- Communicate the group's methodology and guiding principles. 1B Negotiate an agreement to collaborate to improve quality. (AOL-1C)
- Understand the main philosophical issues of quality management, (AOL-3C)
- Use the role of quantitative models that enable individual companies to operate cohesively as a single business, (AOL-3A)
- Understand 'rubbish in-rubbish out' and the need for precise measurement (AOL-3A)
- Understand how philosophical and quantitative models enable the company to set up and maintain world class processes (AOL-1B)
- Communicate the group's methodology and guiding principles. 1B Negotiate an agreement to collaborate to improve quality. (AOL-1C)
Presentation
- Introduction to quality, definitions, examples, uses in industry, services and governance
- Process management, yield, opportunity costs of quality,
- Leadership, improvement project philosophies and structures
- Quality control, assurance, precision and accuracy, practical issues (Gage R&R)
- FMEA
- Stakeholder satisfaction
- Statistical Quality Control Tools, methods and examples
- Programs of excellence
- Process management, yield, opportunity costs of quality,
- Leadership, improvement project philosophies and structures
- Quality control, assurance, precision and accuracy, practical issues (Gage R&R)
- FMEA
- Stakeholder satisfaction
- Statistical Quality Control Tools, methods and examples
- Programs of excellence
Modalités
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Présentiel | |||
| Cours interactif | 16,00 | ||
| Autoformation | |||
| Lecture du manuel de référence | 16,00 | ||
| Travail personnel | |||
| Group Project | 18,00 | ||
| Overall student workload | 50,00 | ||
Evaluation
| Control type | Duration | Amount | Weighting |
|---|---|---|---|
| Examen (final) | |||
| Examen écrit | 2,00 | 1 | 30,00 |
| Contrôle continu | |||
| Participation | 0,00 | 0 | 30,00 |
| Autres | |||
| Projet Collectif | 0,00 | 1 | 40,00 |
| TOTAL | 100,00 | ||
Ressources
Bibliography
Russel & Taylor, Operations Management, Pearson -
Operations Management - Heizer and Render ((Latest Edition) Chapter 5 Design of Goods and Services, Chapter 6 Total Quality Management, Suppliment 6 Statistical Process Control, Chapter 17 Maintenance and Reliability -
Quality is Free: The Art of Making Quality Certain - Crosby P. (1979- McGraw-Hill Book Company, New York) -
Out of the Crisis - Deming, W.E. (1986, Press Syndicate, Cambridge UK) -
Juran's Quality Handbook - Joseph Juran and A. Blanton Godfrey (5th edition, McGraw-Hill Professional Publishing) -
Operations Management - Heizer and Render ((Latest Edition) Chapter 5 Design of Goods and Services, Chapter 6 Total Quality Management, Suppliment 6 Statistical Process Control, Chapter 17 Maintenance and Reliability -
Quality is Free: The Art of Making Quality Certain - Crosby P. (1979- McGraw-Hill Book Company, New York) -
Out of the Crisis - Deming, W.E. (1986, Press Syndicate, Cambridge UK) -
Juran's Quality Handbook - Joseph Juran and A. Blanton Godfrey (5th edition, McGraw-Hill Professional Publishing) -
Internet resources