Supply Chain Management 2 (Quality Management)
Etablissement : Faculté de Gestion, Economie & Sciences Masters
Langue : Anglais
Formation(s) dans laquelle/lesquelles le cours apparait :
- Aucune formation en lien avec ce cours.
Période : S4
None
From Quality Management to Lean Management
Acquire understanding of ISO 9001-2015 principles and be able to use a PDCA approach to quality
Acquire understanding and be able to put into practice a continuous improvement approach (DMAIC and Lean Management principles)
Acquire tools and practice to be able to map and audit processes in the supply chain (Kaizen approach)
From Quality Management to Lean Management
– Quality versus Performance
– Issues related to the deployment of a Quality Management System
– The ISO 9001 2015 frame and core principles
– Monitoring performance, how?
Lean Management principles and tools
Course syllabus
- Module 1 – Quality: Why? What?:
– What is quality? Common definitions, standards definitions
– What is a requirement?
– Defining quality: producer-based view versus customer-based view
– What is quality management?
– Quality management why? Targets, costs reduction, manage performance, develop competitiveness, cultivate customer loyalty
- Module 2 – ISO 9000 2015, global approach
– Conceptual framework: overview, PDCA process, 8 core principles, benefits of a QMS, why an ISO certified system fails?
– A 4-pillar structure:
– Management responsibility,
– Resource management
– Product realisation requirements and customer focus
– Measurement, analysis and improvement requirements of processes
– The mandatory procedures
– Changes between the 2008 and the 2015 version
- Module 3 – Lean Management principles and tools (Kaizen approach)
– DMAIC, Value Steam Mapping, wastes -Muda-, Root Cause Analysis (problem-solving approach) and solutions deployment (Action Plan and follow-up)
– Lean management philosophy: skills management and value creation
– Process analysis, how?
