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Language of instruction
French
Teaching content
HRM
This course occurs in the following program(s)
IESEG Degree - Programme Grande École
- Crédits ECTS: 0.00
Training officer(s)
I.KESTELYN - BURETTE
Stakeholder(s)
David RADON, Isabelle KESTELYN-BURETTE, Sophie PIQUEMAL
Présentation
Prerequisite
None.
Goal
The professional communication is ubiquitous in the company. From the recruitment to the assessment, whatever is the concerned position, the manager will be confronted to that. This seminar proposes a reflexion and experimentation of different face to face situations. It reinforces the listening and assertiveness capacities, opens to the analyse and administration of conflictual hierarchical and subordonate situations.
At the end of the course, the student should be able to :
- Welcome and listen to his/her subordonates
- Take into account in his/her attitudes the importance of recognition
- Do and receive a criticism, assert yourself
- Administrate the tenseness in the relationship
- Adopt an attitude that favors the independance of the partners
- Announce a difficult decision
- Implement and lead a professional assessment
At the end of the course, the student should be able to :
- Welcome and listen to his/her subordonates
- Take into account in his/her attitudes the importance of recognition
- Do and receive a criticism, assert yourself
- Administrate the tenseness in the relationship
- Adopt an attitude that favors the independance of the partners
- Announce a difficult decision
- Implement and lead a professional assessment
Presentation
NOTIONS THAT COULD BE TREATED ACCORDING TO THE DEMANDS
• The listening, the reformulation, the non verbal observation
• The recognition signs, the fundamental needs
• The non violent communication
• The independance
• The "DESC" method
• The mediation
• The life positions
• The steps of an interview
• The transactional exchanges, the states of the "ego"
• The function of the emotions
• The listening, the reformulation, the non verbal observation
• The recognition signs, the fundamental needs
• The non violent communication
• The independance
• The "DESC" method
• The mediation
• The life positions
• The steps of an interview
• The transactional exchanges, the states of the "ego"
• The function of the emotions
Modalités
Forms of instruction
The lecture will take place under the format of a seminar of 5 following mornings, in small groups of 12 people maximum. The approach is mainly interactive based on the participants' experience. This internship demands a personal implication.
Could be proposed alternatively :
- implementations under the format of role plays,
- sub-groups works and collective exchanges,
- personal expression times,
- theoretical contributions that lighten and complete the educational situations.
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Face to face | |||
| Interactive class | 17,00 | ||
| Independent study | |||
| Estimated personal workload | 10,00 | ||
| Independent work | |||
| Reference manual 's readings | 8,00 | ||
| Overall student workload | 35,00 | ||
Evaluation
This lecture is assessed by a final written assessment and a participation and implication assessment of the student, each counting 50% of the mark.
Otherwise, the student fill in an assessment form of the lecturer that he/she gives back to the lecturer at the end of the session.
Otherwise, the student fill in an assessment form of the lecturer that he/she gives back to the lecturer at the end of the session.
| Control type | Duration | Amount | Weighting |
|---|---|---|---|
| Continuous assessment | |||
| Participation | 17,00 | 1 | 50,00 |
| Final Exam | |||
| Written exam | 10,00 | 1 | 50,00 |
| TOTAL | 100,00 | ||
Ressources
Bibliography
La boîte à outils du Management – Patrice STERN et Jean-Marc SCHOETTL Editions DUNOD -
" Mais comment peut-on être manager ?" - Jacques PIVETEAU -
« Plus qu’un manager, devenez un meneur » – Sophie BONNET/ Chantal MERCIER – Editions LIAISONS -
" Mais comment peut-on être manager ?" - Jacques PIVETEAU -
« Plus qu’un manager, devenez un meneur » – Sophie BONNET/ Chantal MERCIER – Editions LIAISONS -