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HEALTH CARE SERVICE MANAGEMENT

2016-2017

IESEG School of Management ( IÉSEG )

Class code :

1617-IÉSEG-M1S1-OPS-MA-EI33UE

OPERATIONS MANAGEMENT


Level Year Period Language of instruction 
Master1S1English
Academic responsibilityY.TÜTÜNCÜ
Lecturer(s)Yazgi TÜTÜNCÜ


Prerequisites

It is essential that students have a background on General Service Management.

Learning outcomes

At the end of the course, the student should be able to demonstrate:
- demonstrate a critical awareness of the main problems faced in health care service management
-realise the organisational issues necessary for managing the resources in health care sevices
-demonstrate general knowledge and action for today’s health care service management tecniques
-spanning tactical and operational decision-making in the sector
-understand the techniques for improving quality, reducing costs and enhancing patient flow in the health care system

Course description

Session 1: Introduction to the challenges in health care - Decision making tools in heath care concept
Session 2: Operations improvement in health care services
Session 3: Project management and facility improvent tecniques in health care services
Session 4: Scheduling and staffing methods in health care organisations.


Class type

Class structure

Type of courseNumbers of hoursComments
Face to face
lecture16,00  
Independent work
Research8,00  
Independent study
Group Project8,00  
Estimated personal workload4,00  
Total student workload36,00  

Teaching methods

  • Presentation
  • Research
  • Project work
  • Interactive class


Assessment

students will be assess daily basis during the class and they will be assess by a project and a final exam.

Type of controlDurationNumberPercentage break-down
Continuous assessment
Participation4,00420,00
presentation
statement0,25120,00
Final Exam
Written exam2,00140,00
Others
Individual Project0,00120,00
TOTAL     100,00

Recommended reading

  • Ozcan, A.Y., “Quantitative methods in health care management”. -


Internet resources



 
* This information is non-binding and can be subject to change
 
 
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