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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
MSc in International Business Negotiation1S2English
Professeur(s) responsable(s)V.MURTEZAJ
Intervenant(s)Dr Valon MURTEZAJ

Pré requis


Objectifs du cours

At the end of the course, the student should be able to:
- define, engage in, and manage conflict so the benefit for all be created;
- understand international relations system and the role of diplomacy;
- develop relationships and value diversity of cultures;
- solve problems at a range of levels: interpersonal, team/group, organizational and between
governments; using diplomatic behaviour;
- solve intercultural problems, negotiate and bargain in the way so that individuals and groups and countries
- can work effectively together in new era of globalization by applying diplomatic behaviour;

Contenu du cours

Conflict is natural, we have to accept it and learn to manage it. For every individual, group, organization and country, it is crucial to adapt the changes of the new era of globalization and the challenges that international system is facing nowdays. That involves conflict management and diplomatic behaviour understanding and application. Conflict management works best when the parties involved in a disagreement are equipped to manage it themselves. Leaders get truly effective collaboration only when they realize that conflict is natural and necessary; and application of conflict management tools to be implemented.

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Independent work
Reference manual 's readings10,00  
Independent study
Estimated personal workload12,00  
Charge de travail globale de l'étudiant50,00  

Méthodes pédagogiques

  • Presentation
  • E-learning
  • Research
  • Interactive class


Participation at class, discussion, creativity and openness of ideas are important aspects in assessment. To further support meaningful learning, students will be provided with case studies or course-related topics, and be required to write an essay on their case summarizing in this way the key learning from the module.

Type de ContrôleDuréeNombrePondération
Continuous assessment
Oral presentation0,00015,00
Written Report0,00050,00
TOTAL     100,00


  • - Barbara A. Budjac Corvette. (2006).Conflict Management: A Practical Guide To Developing Negotiation Strategies. Prentice Hall - -

  • Murtezaj, V. (2013). Understanding International Negotiation and Conflict Management Strateges in Diplomacy. Organizational Cultures-An International Journal (a section of International Journal of the Knowledge, Culture and Change Management). Volume 12 - -

Ressources internet

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