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Business process analysis


IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)L.ZHANG
Intervenant(s)Linda ZHANG

Pré requis

The prerequisites for this course are as follows:
(1) The students must have acquired background knowledge of industrial engineering and/or production/operations management. (2) The students must have sufficient knowledge of mathematics, statistics, and probability distribution.

Objectifs du cours

- Design processes to serve customers in a timely fashion while maintaining high productivity,
- Understand the role of demand forecasting and generate forecasts using suitable forecasting techniques,
- Understand and further select suitable quantitative models to control processes such as high product quality can be maintained, and
- Understand the reasons for queues often seen in business processes and develop quantitative approaches to reduce queues.

Contenu du cours

• Process analysis and selection
• Demand forecasting
• Statistical process control
• Process capability
• Waiting line management

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00   Lecturing, watching video clips, in class exercises
Independent work
Reference manual 's readings8,00  
Independent study
Estimated personal workload8,00  
Charge de travail globale de l'étudiant32,00  

Méthodes pédagogiques

  • E-learning
  • Project work
  • Interactive class


Assessment will be based on participation to class discussions, solution to a group-based project, and a final exam.

Type de ContrôleDuréeNombrePondération
Continuous assessment
Group Project0,00130,00
Final Exam
Written exam2,00150,00
TOTAL     100,00


  • There are no compulsory textbooks for this course. The below books are recommended for reading. Operations Management, W.J. Stevenson, 10th Edition, McGraw-Hill/Irwin, 2009, ISBN: 0070091773, 9780070091771. (Other editions are fine as well.) -

    (For demand forecasting, statistical process control, and process capability)

  • An Introduction to Management Science: Quantitative Approaches to Decision Making, D.R. Anderson, Sweeney, D.J., William, T.A., Camm, J.D., and Martin, R.K., 13th Edition, South-Western Gengage Learning, 2011, ISBN-13: 978-1111532222. -

    (Other editions are fine as well.) (For waiting line management)

Ressources internet

* Informations non contractuelles et pouvant être soumises à modification
Vidéo : Un campus à vivre
Notre chaîne Youtube