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WORKING TOGETHER, COMMUNICATING AND RESOLVING CONFLICTS

2016-2017

IESEG School of Management ( IÉSEG )

Code Cours :

1617-IÉSEG-M1S2-DEV-EI23UE

PERSONAL DEVELOPMENT


Niveau Année de formation Période Langue d'enseignement 
Master1S2English
Professeur(s) responsable(s)I.LE ROY
Intervenant(s)I.LE ROY


Pré requis

None

Objectifs du cours

Develop methods and attitudes in order to communicate and work better with various contacts :
colleagues, managers, employees, contributors, suppliers …
- Manage relational situations
• Greeting
• Dealing with requests / criticism / dissatisfaction
• Expressing requests / criticism / dissatisfaction
• Saying No
• Convincing

Contenu du cours

- Greeting/welcoming and creating relationships
• First contact
• Establishing ground rules
• Listening and paying attention to emotions (deception, anger, …)
- Dealing with stress and tension with breathing
Helping your contact to clarify his requests with Active listening
- Greeting and dealing with requests / criticism / dissatisfaction with NonViolent Communication (NVC)
- Formulating requests / criticism / dissatisfaction with NonViolent Communication (NVC)
- Knowing yourself and understanding others in order to work and function better together (Transactional Analysis)
- Structuring arguments with a 4 steps method
- Identifying needs and motivations of contacts
- Asking questions and dealing with objection


Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00  
Independent work
Research4,00  
Independent study
Estimated personal workload6,00  
Charge de travail globale de l'étudiant26,00  

Méthodes pédagogiques

  • Presentation
  • E-learning
  • Research
  • Interactive class


Évaluation

50% of the grade : participation and presentations
50 % of the grade : writen final exam

Type de ContrôleDuréeNombrePondération
Continuous assessment
Oral presentation1,00125,00
Participation1,00125,00
Language skills : writing1,00150,00
TOTAL     100,00

Bibliographie

  • Being Genuine : Stop Being Nice, Start Being Real. Thomas d’ANSEMBOURG -

  • NonViolent Communication : A Language of Life. Marshall ROSENBERG -




 
* Informations non contractuelles et pouvant être soumises à modification
 
 
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