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MANAGING CONFLICT THROUGH EFFECTIVE COMMUNICATION

2017-2018

IESEG School of Management ( IÉSEG )

Code Cours :

1718-IÉSEG-M1S2-DEV-EI18UE

PERSONAL DEVELOPMENT


Niveau Année de formation Période Langue d'enseignement 
Master1S2English
Professeur(s) responsable(s)I.RICHARD-BIERLA
Intervenant(s)I.EMORINE-GERMAIN


Pré requis

No specific prerequisite. The course format will be mostly experiential, therefore students should be prepared to engage and participate actively in class discussions and activities, reflect upon various experiences including their own. Presence and participation will be taken into account for final grading.

Objectifs du cours

At the end of the course, the student should be able to:
Understand the mechanisms of conflict :
• Define different types of conflicts
• Identify components of conflicts and how they arise
• Identify preferred attitudes when dealing with conflict
Approach conflict constructively :
• Use appropriate communication tools to keep conflicts cool : active listening, assertiveness, expressing needs and making requests
• Solve conflict through a collaborative approach (references to T. Gordon's method and Marshall Rosenberg's Non-Violent communication approach)
• Adopt other tools to help deal with conflict (ego states, life positions)
Perceive conflict as an opportunity to :
• Develop and use emotional intelligence
• Better understand relational systems
• Build up creative collaboration to solve conflictual situations
• Find out about culturally diverse styles when dealing with conflict

Contenu du cours

This course is designed to help build interpersonal conflict resolution awareness in terms of preferences and behaviours. The main objectives are also to equip participants with the understanding, knowledge and skills to effectively manage and turn around potentially conflictual situations in a clear, assertive and constructive manner. Practical interpersonal conflict resolution strategies can be achieved through the use of effective communication tools such as active listening, clear expression of needs and the importance of emotions.


Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00   Class discussions, individual and group work, role playing
Independent study
Estimated personal workload4,00   reading articles
Charge de travail globale de l'étudiant20,00  

Méthodes pédagogiques

  • Interactive class
  • Case study


Évaluation

Final assessment :
Written assignment including a case study and situational questions to be submitted on IESEG-ONLINE after the course. Penalty points will be applied in case of unjustified absences to the course.

Type de ContrôleDuréeNombrePondération
Others
Written Report2,00170,00
Continuous assessment
Participation0,00030,00
TOTAL     100,00

Bibliographie

  • Marshall B. Rosenberg : Nonviolent communication : A language of Life ,2015 -

  • Dr Thomas Gordon : Good relationships : What makes them, what breaks them, 2001 -




 
* Informations non contractuelles et pouvant être soumises à modification
 
 
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