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Multi-channel distribution

2017-2018

IESEG School of Management ( IÉSEG )

Code Cours :

1718-IÉSEG-AP1S1-MKT-AP-CE04UE

MARKETING


Niveau Année de formation Période Langue d'enseignement 
-1S1English
Professeur(s) responsable(s)Y.MOYSAN
Intervenant(s)Y.MOYSAN


Pré requis

1. Digital Marketing basics
2. E commerce bas

Objectifs du cours

At the end of this course, the student should be able to :
1. - Better identify the challenges encountered by companies in a multi-channel distribution model
2. - Better embrace the opportunities offered by new technologies (Internet, Mobile, Social Media, Tablet etc.) in a new "omni channel distribution" environment.
3. - Manage the different techniques to improve customer experience (segmentation, mobile application design, cross channel experience etc.)
4. - Increase leads and sales per channel (SEO, SEM, display etc.) and cross channel (Ropo effect, role of each channel in the customer acquisition process service etc.).
5. – Measure the effectiveness of a multi-channel strategy
The course will be illustrated with the best in class examples from different industries.

Contenu du cours

- Introduction.Major digital trends and challenges 2010-2016 (Google Penguin, Responsive design, geolocalisation, big data etc.)
- Display, RTB, SEO, SEA (definitions, interactions with the sales funnel)
- Social media (What are the main social media, Which customers use Social Media, What are their expectations?)


Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
lecture15,00  
Independent work
Reference manual 's readings10,00  
Independent study
Group Project20,00  
Estimated personal workload10,00  
Charge de travail globale de l'étudiant55,00  

Méthodes pédagogiques

  • Presentation
  • Project work
  • Interactive class
  • Case study


Évaluation

Type de ContrôleDuréeNombrePondération
Continuous assessment
Oral presentation1,00120,00
Participation16,00120,00
Others
Group Project1,00160,00
TOTAL     100,00

Bibliographie

  • Gabriela Taylor (2012): Advertising In a Digital Age: AdWords, Social Media Advertising, Affiliate Marketing Advertising, Display Advertising. -

  • Matthew S. Eastin, Terry Daugherty and Neal M. Burns (2010): Handbook of Research on Digital Media and Advertising: User Generated Content Consumption -

  • Gabriela Taylor (2012): Advertising In a Digital Age: AdWords, Social Media Advertising, Affiliate Marketing Advertising, Display Advertising. -




 
* Informations non contractuelles et pouvant être soumises à modification
 
 
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