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PERFORMANCE METRICS

2017-2018

IESEG School of Management ( IÉSEG )

Code Cours :

1718-IÉSEG-M1S1S2-OPS-MA-EI65UE

OPERATIONS MANAGEMENT


Niveau Année de formation Période Langue d'enseignement 
Master1S1S2English
Professeur(s) responsable(s)P.JACOBSEN
Intervenant(s)Peter JACOBSEN


Objectifs du cours

At the end of the course, the student should be able to :
*Understand the concept of performance management
*Understand the concepts for performance measurement
*Identify individual indicators for building a performance management system
*Build a hierarchy of the indicators
*Understand the meaning and influence of indicators
*Understand the relationship between indicators
*Design a performance management system
*Use performance management on a given case
*Analyse the output of a performance management system
*Understand the limitation and advantages of performance management

Contenu du cours

Many companies and institutions are changing working procedures, implementing new strategies etc. Related to those changes the following questions arise: 1) are we moving in the right direction? and 2) How to measure improvement?
Often management have an overwhelming amount of data which are impossible to overview. It is important to select dominating indicators which can be measured and at the same time know the relation to the other indicators. By having this holistic framework the management is supported in their decision making.
During the course the students will obtain an understanding for what a performance management system is and through a project make suggestions for how to built up a framework of indicators.
At the same time the students will focus on advantages and disadvantages.


Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
lecture16,00   Lectures
Independent study
Estimated personal workload16,00   Project under supervision
Charge de travail globale de l'étudiant32,00  

Méthodes pédagogiques

  • Tutorial
  • Research
  • Project work


Évaluation

Each day will start with a lecture and discussions whereafter the students will on their project under supervision from the lecturer. The student will be evaluated on class participation and the project work.l

Type de ContrôleDuréeNombrePondération
Continuous assessment
Participation16,00120,00
Others
Individual Project16,00180,00
TOTAL     100,00

Bibliographie

  • Articles and Notes -




 
* Informations non contractuelles et pouvant être soumises à modification
 
 
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