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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)I.HANNEDOUCHE
Intervenant(s)Isabelle HANNEDOUCHE

Pré requis

No prerequisite is necessary to attend this course

Objectifs du cours

At the end of the course, the student should be able to:
Large outsourcing contracts come to their second or third generation and what clients are expecting is major savings opportunities that require a new approach to identify and implement them. By maintaining usual ways to approach the process, it is very difficult to bring more value added. To create a new competitive advantage, we need to analyse the process, the value added provided to the client and how we can eliminate waste. Tools such as Lean, Six Sigma, 5S, benchmarking, Innovation sharing will bring methods and principles to improve the way a company is working. This course will give a general overview of key elements to use to provide continuous improvement.

The aim of this course is to review the fundamentals of Operational Excellence, meaning LEAN SIX SIGMA approach, benchmarking and innovation sharing. This is a module set in the context of industrial and service economic sectors. At the end of the course, the student should be able to understand the principles of continuous improvement and the key success factors and tools to be applied to implement such a project. The course will also give a global overview on importance of communication and resistance of change.

Contenu du cours

1. What is Lean & operational excellence ?
Different types of waste
Examples of actions & tools to be put in place
Examples of analysis
3. Importance of 5S
4. Benchmarking
5. Innovation sharing
6. Success factors
Implication of hierarchy
Going over resistance to change

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00  
Independent work
Independent study
Group Project4,00  
Charge de travail globale de l'étudiant24,00  

Méthodes pédagogiques

  • Research
  • Project work
  • Interactive class


Type de ContrôleDuréeNombrePondération
Continuous assessment
Case study0,00125,00
Written Report2,00160,00
TOTAL     100,00


  • Heizer and Render – 9th or 10th edition -

Ressources internet

* Informations non contractuelles et pouvant être soumises à modification
Vidéo : Un campus à vivre
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