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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)AS.DE PAUW
Intervenant(s)AS.DE PAUW

Pré requis

No mandatory prerequisites in terms of theoretical or practical knowledge. Students should be motivated to prepare well for each stage of the course and engage in active participation during the sessions and mediation simulations.

Objectifs du cours

At the end of the course, the student should be to :
- Define mediation and understand when and how to use it to resolve conflicts
- Define an effective and productive mediation process with different phases in interpersonal and commercial disputes
- Realise a good diagnosis of the conflict at hand as an important step in the mediation process
- Reflect on one's individual behaviors in various conflict settings
- Design a plan for conducting a mediation
- Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,…

Contenu du cours

The course is highly interactive with many exercises and simulations. The content is learned in a combination of class lectures, practical assigments, simulations, and class discussions.
The following topics will be covered:
- Understanding disputes, conflict resolution, and the role of mediation
- The mediation process: Mediator roles, functions, approaches and procedures
- Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations
- Designing a plan for mediation
- Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes

The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00   Experiential learning (role plays, case studies), classroom reflections, individual coaching. Presence in the course is required, and participation is evaluated
Coaching4,00   Individual feedback based on mediation simulations
PBL class4,00   Students are presented with a case of a workplace dispute. They prepare the potential keys to resolution and then test the mediation in smaller groups. Reflection in group after the exercise on pitfalls and viable pathways to dispute resolution.
Independent work
Research4,00   Preparation for the course (readings, research papers related to alternative dispute resolution and mediation)
Reference manual 's readings6,00   Preparatory homework before and during the course, role play instructions of simulations
Distance learning
Webinars4,00   Students will play the Mediator simulator, which is an on-line training tool o get acquainted with the mediation process.Students take the simulator pre-course and post-course, and their results are compared to assess their progress
Independent study
Estimated personal workload10,00   Draft a written report and prepare with readings
Charge de travail globale de l'étudiant48,00  

Méthodes pédagogiques

  • Presentation
  • E-learning
  • Research
  • Project work
  • Interactive class
  • Case study
  • Coaching


The course is based on experiential learning and is evaluated accordingly. Grades are obtained based on:
- Students' preparation for and participation in class (40%: presence, preparation for the mediation cases and simulations, active reflection)
- Students' individual project: preparatory homework and readings; individual final report handed in after class - synthesizing and linking together the theoretical framework and acquired skills during the training (60%)

Type de ContrôleDuréeNombrePondération
Continuous assessment
Individual Project0,00160,00
TOTAL     100,00


  • How mediation works: Theory, research, and practice (Stephen Goldberg, Jeanne Brett, Beatrice Blohorn-Brenneur, 2017) -

  • The mediation process: Practical strategies for resolving conflict - 4th edition (Christopher Moore, 2014) -

  • Dispute resolution: Negotiation, Mediation and other processes - 5th edition (Goldberg, Sander, Rogers, Cole, 2007) -

Ressources internet

  • IESEG Online

    All materials and required readings will be made available for students on the ieseg online website

* Informations non contractuelles et pouvant être soumises à modification
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