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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)V.MURTEZAJ
Intervenant(s)Valon MURTEZAJ

Pré requis


Objectifs du cours

- define, engage in, and manage conflict so the benefit for all be created;
- develop relationships and value diversity of cultures;
- solve problems at a range of levels: interpersonal, team/group, organizational and between
governments; by applying behaviour for solving conflicts;
- solve intercultural problems, negotiate and bargain in the way so that individuals and groups and countries
can work effectively together in new era of globalization;
- implement strategies for managing disagreement at the point of conflict;

Contenu du cours

Conflict is natural, we have to accept it and learn to manage it. For every individual, group, organization and country, it is crucial to adapt the changes of the new era of globalization. That involves conflict management and diplomatic behaviour. There is no “globalization” or "international business" without existence of different ideas, values, ideologies, religion and mistrust. Conflict management works best when the parties involved in a disagreement are equipped to manage it themselves. Leaders get truly effective collaboration only when they realize that conflict is natural and necessary.

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class16,00  
Independent study
Estimated personal workload12,00  
Independent work
Reference manual 's readings10,00  
Charge de travail globale de l'étudiant50,00  

Méthodes pédagogiques

  • Presentation
  • Research
  • Interactive class
  • Case study


Participation in discussion, creativity and openness of ideas are assessed. In order to further support meaningful learning, students will be provided with case studies or course-related topics, and finally be required to write an essay on their case summarizing in this way the key learning from the course.

Type de ContrôleDuréeNombrePondération
Continuous assessment
Oral presentation0,00115,00
Written Report0,00150,00
TOTAL     100,00


  • Barbara A. Budjac Corvette. (2006).Conflict Management: A Practical Guide To Developing Negotiation Strategies. Prentice Hall -

  • Murtezaj, V. (2013). Understanding International Negotiation and Conflict Management Strategise in Diplomacy. Organizational Cultures-An International Journal (a section of International Journal of the Knowledge, Culture and Change Management). -

    Volume 12, number 2, pp. 45-53

Ressources internet

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