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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)K.KERSTENS
Intervenant(s)Kristiaan KERSTENS

Pré requis

Micro-economics (mainly production theory).
A basic course in mathematical (e.g., linear) programming is a plus (but not needed).
Maximum 35 students allowed.

Objectifs du cours

Efficiency assessment and benchmarking are crucial in management given the context of world-wide competition. OR and economic methods for evaluating efficiency are becoming basic tools for performance improvement. These methods have also been applied to banks and the results received a strong interest from bank managers.
This course serves 3 purposes:
(i) to develop an intuitive understanding of the concepts of production process and different notions of efficiency in production,
(ii) their meaning in the banking industry,
(iii) the application of the basic measurement tools and the managerial interpretation of its results within the same sector as well as in portfolio analysis.

At the end of the course, the student should be able to:
- understand production processes
- understand the various notions of static efficiency
- interpret efficiency measures
- understand the scope for applications in banking and other industries.

Contenu du cours

The topics treated in the course include the following:
- Service production and the need for performance criteria
- Efficiency in financial services (what do banks and bank branches "produce"?)
- Frontier technologies for benchmarking
- Sources of efficiency: A regulatory perspective (e.g., failure prediction, mergers)
- U.S. Case studies: Efficiency in commercial banks, credit unions, within a holding bank, among others
- European Case studies: Efficiency in a Greek, a Cypriote and some UK banks

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Independent work
Independent study
Estimated personal workload8,00   Case studies reading & Report per student
Face to face
Interactive class16,00  
Charge de travail globale de l'étudiant32,00  

Méthodes pédagogiques

  • Tutorial
  • E-learning
  • Research
  • Interactive class


Participation in discussions, answer to case study questions and simple report: 40%
Final exam (open book): multiple choice and open-ended questions: 60%

Type de ContrôleDuréeNombrePondération
Final Exam
Written exam2,00160,00
Continuous assessment
Oral presentation0,00215,00
Written Report0,00115,00
TOTAL     100,00


  • * Articles to select a case: -

  • Athanassopoulos, A., D. Giokas (2000) The Use of Data Envelopment Analysis in Banking Institutions: Evidence from the Commercial Bank of Greece, Interfaces, 30(2), 81-95. -

  • Fried, H.O., C.A.K. Lovell, P. Vanden Eeckaut (1995) Service Productivity in U.S Credit Unions, in: Patrick T. Harker (ed) The Service Productivity and Quality Challenge, Boston, Kluwer, 365 390. -

  • Golany, B., J.E. Storbeck (1999) A Data Envelopment Analysis of the Operational Efficiency of Bank Branches, Interfaces, 29(3), 14-26. -

  • Hartman, T.E., J.E. Storbeck, P. Byrnes (2001) Allocative Efficiency in Branch Banking, European Journal of Operational Research, 134(2), 232-242. -

  • Kantor, J., S. Maital (1999) Measuring Efficiency by Product Group: Integrating DEA with Activity-Based Accounting in a Large Mideast Bank, Interfaces, 29(3), 27-36. -

  • Norman, M., B. Stoker (1991) Data Envelopment Analysis: The Assessment of Performance, New York, Wiley. Only sections 8.6 and 8.8. -

  • Sherman, D., G. Ladino (1995) Managing Bank Productivity Using Data Envelopment Analysis (DEA), Interfaces, 25(2), 60-73. -

  • Zenios, C.V., S.A. Zenios, K. Agathocleous, A.C. Soteriou (1999) Benchmarks of the Efficiency of Bank Branches, Interfaces, 29(3), 37-51. -

  • * Lidi, J. (1991) US Bankcorp seeks savings via branch-analysis system, American Banker, 156(195), 3. -

  • * Norton, R. (1994) Which Offices or Stores Really Perform Best? A New Tool Tells, Fortune, 136(9), 26. -

Ressources internet

* Informations non contractuelles et pouvant être soumises à modification
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