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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)JB.CALEMARD
Intervenant(s)Jean-Baptiste CALEMARD

Pré requis

- Basic level in OM
- Desire to learn more about Lean management and continuous improvement

Objectifs du cours

At the end of the course, students should be able to:
- Understand and define the concept of Lean manufacturing
- Understand main differences applying Lean in Services vs. Industry
- Use key Lean's tools as VSM, PDCA, 5S, Visual control...etc.
- Develop a Lean strategy for a Services firm and for an Industry one

Contenu du cours

This course first goes through Lean’s definitions, concepts, theories and tools. Students will understand why 80% of Lean’s implementation fails and how should a successful strategy be structured.

Then, because Lean has first been created by industrial firms, applying it to Services requires some adaptations. Students will participate to real Lean projects by visiting, half a day, a company (Sodexo) in order to apply some Lean tools. Groups will then present their findings in front of professionals who will come to IESEG and listen to recommendations.

As a consequence, the course will be focusing on both theoretical and practical learning; on-site projects make this course unique in IESEG and require a high interest (not a high knowledge) in that field from students participating.

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class8,00  
Independent study
Estimated personal workload8,00  
Group Project6,00   6 hours to prepare the group presentation + 2 daily hours to read and learn slides presented and discussed during the course
External teaching source
Visits4,00   Half a day on a Sodexo site (already identified by lecturer)
Charge de travail globale de l'étudiant30,00  

Méthodes pédagogiques

  • Presentation
  • Visits/fields trips
  • Project work
  • Interactive class


This course is tought by a visiting professor, specialised into Lean Management. A significant part of the assessment will come from students participation, behaviour during on-site project and written exam.

Type de ContrôleDuréeNombrePondération
Continuous assessment
Final Exam
Written exam2,00140,00
TOTAL     100,00


  • Womack J.P. and Jones D.T. (2003), Lean thinking: banish waste and create wealth in your corporation -

* Informations non contractuelles et pouvant être soumises à modification
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