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IESEG School of Management ( IÉSEG )

Code Cours :



Niveau Année de formation Période Langue d'enseignement 
Professeur(s) responsable(s)AS.DE PAUW
Intervenant(s)AS.DE PAUW

Pré requis

No mandatory prerequisites in terms of theoretical or practical knowledge. Students should be motivated to prepare well for each stage of the course and engage in active participation during the sessions and mediation simulations.

Objectifs du cours

At the end of the course, the student should be to :
- Define mediation and understand when and how to use it to resolve conflicts
- Define an effective and productive mediation process with different phases in interpersonal and commercial disputes
- Realise a good diagnosis of the conflict at hand as an important step in the mediation process
- Reflect on one's individual behaviors in various conflict settings
- Design a plan for conducting a mediation
- Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,…

Contenu du cours

- Understanding disputes, conflict resolution, and the role of mediation
- The mediation process: Mediator roles, functions, approaches and procedures
- Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations
- Designing a plan for mediation
- Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes

The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection

Modalités d'enseignement

Organisation du cours

TypeNombre d'heuresRemarques
Face to face
Interactive class14,00   Experiential learning (role plays, case studies), classroom reflections, individual coaching. Presence in the course is required, and participation is evaluated
Coaching2,00   Individual feedback based on mediation simulations
Independent work
Research4,00   Preparation fot he course (readings, research papers)
Reference manual 's readings6,00   Preparation for the course and simulations (readings, research papers, role play instructions)
Independent study
Individual Project10,00   Draft a written report and prepare with readings
Charge de travail globale de l'étudiant36,00  

Méthodes pédagogiques

  • Research
  • Project work
  • Interactive class
  • Case study
  • Coaching


The course is based on experiential learning and is evaluated accordingly. Grades are obtained based on students' participation in class (50%: presence, preparation for the mediation cases and simulations, active reflection) and an individual final report handed in after class (50%: synthesizing and linking together the theoretical framework and acquired skills during the training)

Type de ContrôleDuréeNombrePondération
Continuous assessment
Individual Project0,00150,00
TOTAL     100,00


  • Moore, C. (2014). The Mediation Process. Practical strategies for resolving conflict. San Fransisco: Jossey-Bass. -

  • Goldberg, S., Sander, F., Rogers, N., & Cole, R.S. (2007). Dispute Resolution, Negotiation, Mediation, and other processes. Kluwer. -

Ressources internet

  • IESEG Online

    All materials and required readings will be made available for students on the ieseg online website

* Informations non contractuelles et pouvant être soumises à modification
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